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Animal and Veterinary Service (AVS)

Contact us

How to contact AVS

Last updated 4 February 2026

Helpline

Contact our Animal Response Centre for enquiries and feedback on animal-related matters at 1800 476 1600 (24-hours).

Feedback

Have an enquiry or feedback? Please complete and submit your feedback here: www.avs.gov.sg/feedback.

Use our live chat service (click the Ask AVS button on the bottom right) for real-time responses to questions related to imports, exports and permits of pets.

Making a report

Reporting a lost pet

You may report a lost pet here: https://go.gov.sg/lostpet.

Suspected animal cruelty

AVS/NParks investigates all alleged animal welfare and cruelty cases, including those on pet abandonment. If you come across suspected acts of animal cruelty, call the helpline or fill in the feedback form above.

For more information on what important details to provide if you are a witness to a suspected act of animal cruelty, please visit this page.

Notifiable diseases

You must report to us any suspicion or positive detection of diseases listed in the Schedule of the Animals and Birds (Disease) Notification.   

For more information on identifying and diagnosing notifiable diseases, timeframes and criteria for reporting, you may refer to the Guidelines for Reporting Notifiable Diseases [PDF, 1.2MB].

You can report notifiable diseases via this link.

Lodging a complaint regarding veterinary medical treatment

National Parks Board (NParks) / Animal & Veterinary Service (AVS) regulates veterinarians and assesses complaints regarding professional conduct. 

The complainant should, where possible, attempt to resolve the issue directly with the veterinarian or the clinic’s veterinary manager. You can lodge a complaint with AVS if you have ascertained that the matter cannot be resolved or if direct resolution is not an appropriate course of action.  

The aim of investigating a veterinary complaint is to maintain appropriate standards for the profession and community. Valid complaints lodged will be thoroughly assessed and will take 22 weeks, or longer, for evaluation. 

Guidelines for lodging a complaint are available here [PDF, 523KB]. 

The veterinary treatment complaint form is available here [PDF, 251KB]. 

Reporting an adverse event

AVS-licensed veterinarians, or professionals who are employed in a pharmaceutical company (e.g. manufacturer, importer, wholesaler) dealing with medicines or vaccines used in animals should report adverse events.

To report, please click here.

For serious adverse events (i.e those which result in death; are life-threatening; result in persistence of significant disability/incapacity or result in congenital anomaly or birth defect), please report them to AVS no later than 15 days after the event.

For more information on adverse events, please refer to this page.