Contact us

You may report a lost pet here: https://go.gov.sg/lostpet.

AVS/NParks investigates all alleged animal welfare and cruelty cases, including those on pet abandonment. If you come across suspected acts of animal cruelty, call the helpline or fill in the feedback form above.

For more information on what important details to provide if you are a witness to a suspected act of animal cruelty, please visit this page.

You must report to us any suspicion or positive detection of diseases listed in the Schedule of the Animals and Birds (Disease) Notification.   

For more information on identifying and diagnosing notifiable diseases, timeframes and criteria for reporting, you may refer to the Guidelines for Reporting Notifiable Diseases [PDF, 1.2MB].

You can report notifiable diseases via this link.

National Parks Board (NParks) / Animal & Veterinary Service (AVS) regulates veterinarians and assesses complaints regarding professional conduct. 

Before lodging a complaint with AVS, complainants are strongly encouraged to attempt resolving the issue directly with the veterinarian or the clinic's veterinary manager.

Direct communication with the veterinary team often provides the quickest path to resolution and allows for immediate clarification of any concerns.

You may lodge a complaint with AVS if you have determined that the matter cannot be resolved or if direct resolution is inappropriate.

The aim of investigating a veterinary complaint is to maintain appropriate standards for the profession and community. Eligible complaints lodged will be thoroughly assessed and may take up to 12 months or more for evaluation. Please file your complaint as soon as possible after the incident as delays can impact the availability of records and witnesses.

Please note that AVS only assesses complaints relating to professional conduct. AVS does not assess complaints regarding veterinary fees, requests for apologies or compensation, customer service issues, matters under other statutory authorities, privately resolved matters, complaints from non-pet owners, civil disputes, anonymous complaints, or incomplete complaint forms.

Guidelines for lodging a complaint are available here [PDF, 232.13 KB]. 

The veterinary treatment complaint form is available here [DOCX, 128.91 KB]. 

AVS-licensed veterinarians, or professionals who are employed in a pharmaceutical company (e.g. manufacturer, importer, wholesaler) dealing with medicines or vaccines used in animals should report adverse events.

To report, please click here.

For serious adverse events (i.e those which result in death; are life-threatening; result in persistence of significant disability/incapacity or result in congenital anomaly or birth defect), please report them to AVS no later than 15 days after the event.

For more information on adverse events, please refer to this page.