Rescuing a pet in non-emergency situations
Follow these guides if your pet needs help in non-emergency situations
Last updated 4 November 2025
Before you call for help
Take a moment to assess the situation quickly but thoroughly. Is your pet in immediate danger or distress? This guide covers common non-emergency situations where you can try self-help methods first.
Pet cats stuck up high (e.g. trees, roofs, ledges/parapets)
Cats are excellent climbers that often come down safely when ready. Give them some time as most will descend when they are hungry or thirsty. Place their favourite food and water at the base, along with their litter box to provide familiar scents. Position soft blankets below and consider placing a sturdy ladder against the tree or roof as an alternative climbing route. Keep the area quiet and manage crowds of onlookers, if any, as these create additional stress for the animal.
If your cat has ventured out onto the ledges or parapets, assess whether you can safely reach your cat without putting yourself at serious risk before attempting the rescue.
Pet dogs stuck in tight spaces or found in canals
Use a calm, encouraging voice tones and high-value treats to guide them out. Never pull or force them, as this can cause injury or make them panic further. If they are stuck under furniture or in a confined space, try removing obstacles around them to create more room for movement.
If your dog is found in a canal, first determine if your dog whether your dog is stuck or simply exploring. Many dogs can back out of drains on their own if given time and encouragement.
Escaped pet birds
Act quickly. If they are still visible, avoid chasing them, which will cause them to fly further away. Place their cage outside with the door open, along with favourite foods and fresh water. Try coaxing them down with treats or familiar sounds/recordings of their own calls while standing back. Calmly and clearly call their name to get their attention and avoid making loud or sudden noises that could scare them.
Medical emergency response
For pets experiencing medical emergencies, contact your veterinarian or an emergency animal hospital immediately while providing basic first aid.
When to contact professional services
Consider reaching out to private contractors for assistance if:
Your pet has been stuck for prolonged hours
Weather conditions are becoming severe
Location poses safety risks for humans attempting rescue
Your pet appears injured or in genuine distress
Multiple self-help attempts have been unsuccessful
A list of certified Community Animal Management Specialists is available for download here. You may engage their services to carry out animal management or rescue services for non-life threatening situations.
Keeping our pets safe
Responsible pet ownership includes ensuring that pets are kept in a safe environment with reasonable steps taken to protect them from hazards, both indoors and outdoors.
Remember that you know your pet best and it's your responsibility to keep them safe.