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Animal and Veterinary Service (AVS)

What to do if you find a missing pet

Steps to take if you find a missing pet

Last updated 4 November 2025

If you have found a missing pet, secure the animal safely before taking the following steps: 

Step 1: Contact the Animal Response Centre (ARC) at 1800 4761600 for assistance.

Provide the officer or staff with information such as: 

  • Postal code, date and timing where the pet was found 

  • Whether the pet has any accessories (Collar / ID tag) 

  • Physical description of the pet, including any special markings it may have 

Step 2: Inform other Animal Welfare Groups (e.g. SPCA) of the found pet.

Step 3: Bring the pet to a vet clinic to scan for its microchip number. 

If the microchip number is registered with AVS, AVS will be able to trace it to the owner for reunification. 

Step 4: Try to reach out to the pet’s owner. 

  • Put up flyers around the neighbourhood. 

  • Advertise on online communities such as social media or local group chats.

  • Put up a notice in the classified ads section to reach out to the pet’s owner. Most newspapers offer this service for free.  

  • If the pet you found matches the description of a lost pet advertised in the classified ads section of a newspaper, or on notices or flyers, contact the owner directly.